EIC – Employee Interaction Center

This is the CRM face of HCM.

To explain this consider the below scenario:
HCM helps in managing payroll/benefits/time management/trainings/events management, etc.
Self Services(ESS/MSS) help HR to reduce effort by imparting work to associates themselves.
EIC is the next step where in addition to ESS/MSS, an employee can contact an EIC agent through mail/phone/chat/fax etc to answer the HR queries and needs.

this means value added services to the client
reduction in costs
streamlining business processes
enhancing service quality

The following SAP HR 4.6C modules must be implemented: Master Data, Payroll (optional: benefits, compensation, time management). The robustness of the EIC solution will depend on the HCM modules implemented.

for more queries refer to the below links

http://www.eicexperts.com/Docs/EIC_FAQ.pdf

http://www.eicexperts.com/Docs/Employee%20Interaction%20Center%20Solution%20Brief.pdf
http://www.eicexperts.com/Docs/EIC_Deployment_Options.pdf

5 thoughts on “EIC – Employee Interaction Center

  1. Anonymous says

    SAP’s Suggestion is to install ECC 6.00 (ERP 2005) and EHP1 to get the base level of functionality required for EIC. We are currently working on our 4th implemenation and using EHP4 (which has a lot of new pieces of functionality). I would recommend reaching out to the folks at http://www.eicexperts.com as they are experts in the Employee Interaction Center

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