This is the CRM face of HCM.
To explain this consider the below scenario:
HCM helps in managing payroll/benefits/time management/trainings/events management, etc.
Self Services(ESS/MSS) help HR to reduce effort by imparting work to associates themselves.
EIC is the next step where in addition to ESS/MSS, an employee can contact an EIC agent through mail/phone/chat/fax etc to answer the HR queries and needs.
this means value added services to the client
reduction in costs
streamlining business processes
enhancing service quality
The following SAP HR 4.6C modules must be implemented: Master Data, Payroll (optional: benefits, compensation, time management). The robustness of the EIC solution will depend on the HCM modules implemented.
for more queries refer to the below links
http://www.eicexperts.com/Docs/EIC_FAQ.pdf
http://www.eicexperts.com/Docs/Employee%20Interaction%20Center%20Solution%20Brief.pdf
http://www.eicexperts.com/Docs/EIC_Deployment_Options.pdf
SAP’s Suggestion is to install ECC 6.00 (ERP 2005) and EHP1 to get the base level of functionality required for EIC. We are currently working on our 4th implemenation and using EHP4 (which has a lot of new pieces of functionality). I would recommend reaching out to the folks at http://www.eicexperts.com as they are experts in the Employee Interaction Center
hi m rohan bhatia n i wanted to know the sample format n questions that appears in saphr<br />Please help me
Hi<br /><br />Are these links not vaid any more?<br /><br />I am not able to get the docs. COuld you please help?
nice post from <a href="http://www.yektek.com/sap-hr-online-training" rel="nofollow"> Swathi </a>
excellent post thanks for sharing from <a href="http://www.yektek.com/sap-hr-online-training" rel="nofollow"> Sankar </a>